Shipping & Mailing Dates
Every letter is posted with care. Here's exactly how and when your deliveries arrive — so you can look forward to each one.
Mailing cadence
You'll receive two letters per month, posted fortnightly (every two weeks). Each subscription runs for 12 months — 24 letters total.
Each small block represents one letter — two per month, every month.
When does my subscription start?
Self-purchase
Your first letter ships within 3–5 business days of your order. After that, letters post fortnightly on a consistent schedule.
Gift subscription
Choose a start date at checkout. The first letter will arrive on or near your chosen date — perfect for birthdays, Mother's Day, or any occasion.
Delivery times by region
Free shipping is included for UK and US addresses. International shipping may incur a small additional charge shown at checkout.
| Region | First letter | Ongoing cadence |
|---|---|---|
| 🇬🇧United Kingdom | 3–5 business days | Every 2 weeks |
| 🇺🇸United States | 5–7 business days | Every 2 weeks |
| 🌍Canada & Europe | 7–10 business days | Every 2 weeks |
| ✈️Rest of World | 10–14 business days | Every 2 weeks |
Tracking
Standard letter post doesn't include individual tracking — that's part of the magic of receiving real mail. If you've chosen the Full Journey + Keepsake Box plan, you'll receive tracking for the keepsake box shipment.
Missing or damaged letters
Every letter matters — if one doesn't arrive or arrives damaged, we'll resend it at no charge, no questions asked.
- UK / US: Contact us if a letter hasn't arrived within 10 business days of its expected date.
- International: Allow up to 15 business days before requesting a resend.
Address changes
Moving? Just let us know at least 5 business days before your next scheduled delivery and we'll update your details. Changes made after a letter has been dispatched will apply to the following delivery.
Still have questions?
Get in touch — we're happy to help